FAQ

Your stuff is awesome, where can I buy?

Currently we can be found at spring & summer markets in the Penticton & Kelowna area. You can find more about our market event dates and where else to find us here. Our online store is under a massive overhaul and thus offline for the time being, you can contact us here to make an online order.

Do you have a sizing guide?

We sure do! Most styles will come in a SM – 2XL but some styles we can offer XS & 3XL additionally. We carry sizes from XS – 2XL and you can see how everything fits here.

I'm in love with something that is out of stock. What do I do?

No worries! We bring in new stock all the time and can put you down on the waitlist for the item you need. Contact us here and let us know what you’re looking for.

How can I carry 351 Apparel in my store?

We are just in the process of adding wholesale options. You can contact us here to request more info.

How do I wash my 351 Apparel?

Most of our tops can be machine washed on cold, and tumbled dry inside out We do recommend hanging or laying flat to dry to extend the life of your gear.

Orders

How do I know that my information is secure on this site?

The protection of your information is a priority to 351 Apparel. When entering personal information such as your credit card, name, and address, you will see an unbroken key or a closed lock, depending on your browser, near the web address bar meaning that the page and your information is secure.

Can I cancel or make changes to my order after it has been placed?

We cannot guarantee the cancellation of any order once the order has been placed. You may cancel your order only before the order has been processed. To cancel or make changes to your order, contact customer support immediately after you have placed your order. Orders cannot be cancelled once the order has been processed.

How can I pay for my order?

We accept PayPal as well as VISA, Mastercard & Discover cards as indicated in the checkout process.

I got my order, but where's my receipt?

In order to stay as green as possible we do not automatically include hard copies of receipts when shipping out orders. You will be emailed a digital receipt at the time of purchase. If you would like a hard copy of your receipt, please include a note telling us you’d like one when placing your order and we’ll oblige.

What are your shipping rates?

All domestic shipping is $10.00 sent via flat-rate package. We can only ship within Canada right now.

Do you have local pickup?

We sure do! We have 2 pickup points in the Okanagan. One in Summerland & one in West Kelowna. Check out our local pickup page for more info.

Returns/Exchanges

What is your return policy?

If you are not completely satisfied with your purchase, we will gladly accept a return within 30 days for a full refund. Returns and exchanges are available for most purchases. Selected promotions may state final sale on our website and/or in our advertising. Final sale items cannot be returned or exchanged.

How long does the return process take?

It takes approximately 4-7 business days to process your return from the time we receive it. Credit back to your original card may take an additional 4-7 business days depending on your provider. The entire process will take approximately 2 weeks.

Have Questions?

 

Whether you have questions, feedback about our products or process, or just want to say hi, we’d love to hear from you.

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